🧑💼 Job Title:
Reservations Associate
📍 Location:
Hyderabad, Kolkata, Mumbai, Pune, Chennai, Bengaluru, New Delhi
📋 Role and Responsibilities:
Marriott International is inviting applications for the role of Reservations Associate across multiple major cities in India. If you’re customer-focused, detail-oriented, and ready to start your career in the hospitality industry, this is a great opportunity!
Key responsibilities include:
- Processing reservation requests, changes, and cancellations via phone, fax, or mail.
- Identifying guest needs and determining appropriate room types.
- Verifying room availability and explaining policies such as guarantees, special rates, and cancellations.
- Documenting special guest requests and using reservation systems effectively.
- Handling various reservation types like employee discounts and wholesale rates.
- Following company procedures, confidentiality, and guest service protocols.
- Maintaining professional appearance and building strong relationships with team members and guests.
- Following quality assurance and escalating guest concerns appropriately.
🎓 Qualifications:
- High school diploma or GED equivalent (preferred).
- No prior work or supervisory experience required.
- Excellent communication skills and customer service etiquette.
- Ability to lift or move objects up to 10 pounds if needed.
💼 Other Job Details:
- Industry Type: Hotels & Restaurants
- Department: Food, Beverage & Hospitality
- Employment Type: Full-Time, Permanent
- Role Category: Front Office & Guest Services
- Salary: Not Disclosed
🌐 About the Company:
Marriott International, Inc., headquartered in Bethesda, Maryland, USA, operates a portfolio of around 9,000 properties under 30+ brands across 141 countries. Marriott is committed to diversity and inclusive hiring, ensuring equal opportunities regardless of background.
